Do I need a Lalamove Business account?
Yes. You need API access, which requires a Lalamove Business account. Apply at
web.lalamove.com. Once approved, you'll receive an API Key and Secret to enter in the plugin settings.
Does it work with PIWebSolution / delivery date picker?
Yes β fully integrated. The plugin auto-detects the delivery date and time slot saved by PIWebSolution and uses them to schedule the Lalamove pickup. You can also override the time manually from the order page.
What happens if the Lalamove API is down or geocoding fails?
A fallback shipping fee you configure (e.g. RM 15) will be shown to customers. Orders still go through β you just dispatch manually from the Lalamove portal once the issue is resolved.
Which markets are supported?
The plugin supports MY, SG, TH, PH, HK, TW, VN, and ID markets. It has been tested in Malaysia (Johor Bahru) with the CAR and MPV service types.
Can I use it on multiple sites?
Single Site license covers 1 WordPress installation. Purchase the 3 Sites license if you need to cover multiple sites. You can deactivate from one site and activate on another at any time.
Is there a free trial?
There is no free trial, but you can test with Lalamove's sandbox API (no real orders placed, no wallet balance needed) before switching to production.
How do I get updates?
With an active license, plugin updates appear directly in your WordPress dashboard β just like any other plugin. With the Maintenance add-on, updates are prioritised when Lalamove or WooCommerce makes breaking changes.
I have a technical issue. What do I do?
Email
Info@projectm.cc with your order details and a description of the issue. We respond within 1β2 business days (MonβFri, MYT).
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. We also support Apple Pay and Google Pay for faster checkout. All payments are encrypted and PCI-DSS compliant.
What is the 15-day money-back guarantee?
You have 15 days from the date of purchase to test the plugin on your store. If you're not completely satisfied, simply email us with your order number and we'll issue a full refund immediately β no questions asked. After 15 days, the license is final (though we'll still support you if you hit technical issues).
How do I claim the refund?
Email
Info@projectm.cc within 15 days of purchase with your order number. We'll process your refund to the original payment method within 1β2 business days. Stripe may take 3β5 business days to return funds to your bank depending on your financial institution.
Is my payment information secure?
Yes. All payments are processed through Stripe, which is PCI-DSS Level 1 certified β the highest level of payment security. We never store your card details on our servers.